Making Mediation work for you: a practical handbook

Making mediation work for you: a practical handbook is essential reading for mediators, legal advisers, HR professionals and anyone considering mediation to settle a dispute.


“breaking new ground…this excellent book… is easy to understand and informs the reader, whether or not a lawyer, precisely what needs to be known about mediation in order that mediation can provide a solution.”  Foreword from Lord Woolf

“A practical, accessible and authoritative guide to mediation” Phillip Taylor (LAG reviewer)

“Anyone interested in resolving disputes should read this book thoroughly and keep it readily to hand.” Review in Adviser

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Making mediation work for you offers guidance to parties and legal advisers on how to set up and prepare for a mediation, highlighting the strategies, skills and techniques mediators can employ to achieve the best possible outcome for the parties involved. There is detailed coverage of civil, family, workplace and community mediation and information on professional standards, ethics and training.

Each chapter has a handy summary of key points, checklists and extensive cross-referencing to aid navigation. Frequently asked questions are answered by some of the leading names in the mediation field and case studies help bring each chapter to life. There is a wealth of extra resources in the appendices including an extensive list of mediation providers, draft agreements and codes of practice.

If parties are new to mediation and looking for a guide to the process, this eBook has everything they need to know.

About the Authors

Kate Aubrey-Johnson is an accredited mediator and barrister at Garden Court Chambers in London. She is an active member of the wider mediation community and a community mediator for CALM (Confidential and Local Mediation). In addition to her work as a mediator and a barrister, Kate provides training and seminars on special educational needs, young people’s rights and youth justice. She is a member of Garden Court Mediation (accredited to the Civil Mediation Council) and has written widely on developments in mediation.

Helen Curtis is a barrister, an accredited mediator and restorative justice facilitator dealing with high conflict cases. She incorporates these mediation skills in her legal practice. Helen is also a community mediator and restorative justice facilitator with the community mediation service, CALM. She speaks on mediation at seminars and conferences and is a member of Garden Court Mediation.