Helen is described as ‘very personable’ with an ability to ‘keep the focus on coming to an agreement’. Her experience spans mediating disputes in a number of fields particularly where there is a high degree of strong emotion, sensitivity or entrenched positions. Helen’s constructive approach acknowledges the parties’ needs early on and she is calm and relaxed from the first point of contact. She is noted for ‘remaining unbiased’ and she adapts the mediation process to accommodate the parties’ concerns. These will vary depending on the issues within the dispute, the nature and size of the claim. Helen helps parties reach resolution in cases which are commercially sensitive, complex and where disputes have been on-going for years. She doesn’t shy away from grasping what lies at the heart of the dispute particularly where parties are poles apart. She brings skills required in litigation namely energy, insight and stamina to effective use in the mediation process.
Helen’s interpersonal skills improve communication between the disputing parties and dispel misconceptions. Her experience of dealing with vulnerable clients in litigation infuses the mediation process with stability and enables her to build rapport whether via skype, phone or face to face. In the workplace, Helen facilitates teams in conflict to build consensus and find where parties’ mutual interests and needs overlap. This can happen over a number of sessions and transforms work environments into productive, pleasant places to be. Helen facilitates restorative justice conferences between victims and offenders especially in loss of life cases.
Helen enjoys mediating regularly. She speaks at seminars to raise awareness and understanding of mediation and has volunteered with CALM to mediate community neighbourhood disputes. Helen was one of the Judges at the International Chamber of Commerce Mediation Competition in Paris in 2015. Having been instrumental in organising Mediation Awareness Week in 2016, 2017 and 2018, Helen remains committed to furthering the understanding and use of mediation across the conflict spectrum.
- Family Mediation – For better or worse, co-author with Kate Aubrey-Johnson, LAG April 2011
- Making Mediation work for you: a practical handbook – Kate Aubrey-Johnson with Helen Curtis, LAG, June 2012
- Civil Mediation Council Ltd
- Restorative Justice Council
What the parties say
- Remained unbiased – party in civil dispute
- Very personable and has excellent interpersonal skills – counsel in discrimination dispute
- Very calm nature showing empathy to the situation – party in multi-party insurance claim
- Helen was very good at managing the situation…and keeping the focus on coming to an agreement – party in landlord/tenant dispute
- Personable, straight to the point, kind – solicitor in probate dispute
- Very professional and did a wonderful job summarizing the issues…Helen gave each party ample time to speak and there was no feeling of being rushed – party in landlord/tenant dispute
- Firm but fair. Relaxed and matter of fact. Very clear – parties to a harassment dispute
- Helen was approachable, friendly and very clear throughout…she was extremely patient dealing with a difficult and longstanding issue – solicitor in a housing dispute
- honesty, straight-forward and direct, very professional and friendly and engaging – parties to a damages claim
- Very well prepared, engaged very sympathetically with emotional client – solicitor for party in IT dispute